Your Sentorise account

Find your website orders, open the Loyalty Hub or get help with a purchase. Choose the route below and have the email address used for your order ready.

  • Find a website order

    Open your order history using the email address associated with the purchase. Keep the order number from your confirmation email nearby if you need help finding a purchase.
    View my orders

  • Open the Loyalty Hub

    View the offers, balances and eligibility information available for your account. Read the terms shown inside the Hub before using an offer.
    Open Loyalty Hub

Have the right details ready

  • 1. Check your purchase email

    Use the address shown on the order confirmation. If you use several email addresses, check which inbox received the Sentorise purchase message before trying to locate an order.

  • 2. Follow the sign-in screen

    Use the sign-in instructions shown by the account service. If it sends an email, check the same inbox and its spam folder. Keep sign-in links and verification codes private.

  • 3. Keep the order reference

    For a missing purchase, collect the order number, purchase date and sales channel. These details help support distinguish a website order from a marketplace or retailer purchase.

What would you like to do next?

  • Check delivery progress

    Use your dispatch email and tracking details to follow a shipment. Have the order number and delivery country ready if you need help with tracking.
    Track my order

  • Register a product

    Prepare the purchase details and each product serial number. The registration page explains the information to submit and links to the applicable Warranty Policy.
    Register my product

  • Find setup instructions

    Choose the manual for the exact capacity, housing and heating version printed on your product. The document library also links to setup and connection guides.
    Find manuals and guides

  • Ask about a purchase

    Include the order number, sales channel, product model and a short description of what you need. Send purchase and serial-number details through the support route.
    Contact support

Account questions

Why can’t I find my order?

First compare the email address used to sign in with the one on your confirmation. If the purchase was placed through a marketplace or retailer, use that seller’s order record. For a Sentorise website purchase that is still missing, contact support with the order number, purchase date and purchase email.
What if I no longer have access to my purchase email?

Contact support and explain which email address was used for the purchase. Provide the order number and purchase channel so the team can review the request. Do not send passwords or verification codes.
Where can I check a reward or offer?

Open the Loyalty Hub and read the information displayed for your account. Availability, eligibility and any conditions are shown there. If something looks incorrect, send support the offer name or a screenshot with private account details removed.
Is this where I connect my Bluetooth battery?

Battery connection is handled in the Sentorise mobile app. Use App download and the Bluetooth connection guide for those steps. The links on this page lead to website order and Loyalty Hub services.
Does visiting this page register my warranty?

No. Use the separate product registration form to send your purchase and product details. Opening an account page does not submit that form or create a product claim.
Why does the Loyalty Hub say “updates in progress”?

If the Hub displays this message, its points and rewards service is temporarily unavailable. Check the status shown in the Hub before planning to use a reward. You can still use the separate order and support links on this page.

For help, contact support with the message shown and your account email. Do not send passwords or sign-in codes.