Contact Information

Last updated: April 22, 2026

Thank you for visiting Sentorise.

Sentorise products may also be available through Amazon, other online marketplaces, distributors, resellers, or third-party sales channels. Orders placed through those channels may be subject to the applicable order processing, payment, shipping, return, refund, warranty, and customer service procedures of the relevant platform or sales channel.

About Sentorise

This website offers products under the Sentorise brand.

Our support team may assist with product questions, logistics inquiries, customer service matters, technical support, warranty matters, and after-sales support relating to Sentorise products.

Customer Support

For order questions, shipping inquiries, return requests, refund requests, cancellation requests, website form submissions, business inquiries, marketing communication replies, privacy requests, policy questions, or general customer service matters, please contact:

Email: [email protected]

For product manuals, technical documents, installation support, compatibility questions, battery specifications, charger compatibility, inverter compatibility, wiring guidance, troubleshooting, or system use, please contact:

Email: [email protected]

When contacting us, please include your order number, full name, shipping country, product model, and a clear description of your request. Photos or videos may be required for product, warranty, return, or quality-related issues.

If your request is sent to the wrong contact channel, our team may route it internally to the appropriate support team.

Our customer support team may assist with general product questions, technical questions, and after-sales inquiries relating to Sentorise products across different sales channels. However, order-specific matters such as payment records, platform return requests, refunds, or order status updates may need to follow the procedures of the original purchase channel.

Important Return Notice

Do not return any product without prior written authorization.

Approved return instructions and the designated return address will be provided by our customer support team after review.

Lithium batteries and related power products may be subject to shipping restrictions, carrier limitations, special handling requirements, or region-specific fulfillment arrangements. Unauthorized returns may be refused, delayed, lost, or unable to be processed.