Privacy Policy

Last updated: April 22, 2026

This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit or make a purchase from the official Sentorise website.

Our support team may assist with product, logistics, customer service, technical support, warranty, and after-sales matters relating to Sentorise products.

1. Information We Collect

We may collect personal information that you provide directly to us or that is generated when you use our website.

This may include:

1. Name.
2. Email address.
3. Phone number.
4. Billing address.
5. Shipping address.
6. Order details.
7. Payment-related information processed by third-party payment providers.
8. Customer service communications.
9. Product inquiry information.
10. Return, refund, warranty, or technical support information.
11. Photos, videos, or descriptions submitted for product support or quality claims.
12. Device, browser, IP address, cookie, and usage data related to website access.
13. Website form submissions, marketing preferences, review submissions, or customer feedback where applicable.

We do not intentionally collect more information than reasonably necessary for order processing, customer support, website operation, fraud prevention, legal compliance, and business administration.

2. How We Use Personal Information

We may use personal information to:

1. Process and fulfill orders.
2. Confirm payment and prevent fraud.
3. Arrange shipping, delivery, returns, refunds, or replacements.
4. Provide customer service and technical support.
5. Respond to inquiries, complaints, warranty claims, or product issues.
6. Verify product compatibility or support requests where applicable.
7. Improve our website, products, services, and customer experience.
8. Send order updates, delivery notices, policy updates, or service communications.
9. Send marketing communications where permitted by law or with your consent where required.
10. Manage website forms, customer requests, product reviews, or customer feedback.
11. Analyze website traffic, advertising performance, customer interactions, and store performance.
12. Comply with legal, tax, accounting, logistics, customs, safety, and regulatory obligations.
13. Protect our rights, customers, website, business operations, and supply chain.

3. Payment Information

Payments are processed through third-party payment service providers. We do not store complete payment card numbers or full payment credentials on our own systems.

Your payment information may be processed by payment providers, checkout platforms, fraud prevention providers, banks, card networks, or other payment-related service providers according to their own security and privacy practices.

4. Website Platform, Apps, and Service Providers

We use Shopify and may use Shopify apps, third-party applications, plugins, pixels, tags, analytics tools, marketing tools, customer support tools, form tools, review tools, logistics tools, fraud prevention tools, cookie consent tools, and other technology service providers to operate this website and provide related services.

These providers may help us:

1. Operate our online store.
2. Process orders and support checkout.
3. Receive and manage website form submissions.
4. Provide customer support and technical support.
5. Send service emails, order updates, and marketing communications where permitted.
6. Analyze website traffic and customer interactions.
7. Improve website performance and user experience.
8. Display reviews, recommendations, or relevant product information.
9. Support advertising, retargeting, conversion tracking, and marketing measurement.
10. Prevent fraud, abuse, unauthorized transactions, or security risks.
11. Provide shipping, tracking, delivery, return, or after-sales support.
12. Support cookie consent, privacy preferences, or data request management where applicable.

These providers may process certain personal information on our behalf or according to their own terms and privacy practices. The type of information processed may include contact information, order information, device information, browsing information, form submission content, customer service communications, marketing preferences, cookie identifiers, IP address, and other information necessary to provide their services.

We use such tools and providers for legitimate business purposes related to operating this website, fulfilling orders, supporting customers, improving our services, complying with legal obligations, or conducting permitted marketing activities.

5. Order Fulfillment and Logistics

To fulfill your order, we may share necessary information with warehouses, logistics providers, freight forwarders, carriers, customs brokers, return service providers, inspection centers, and support service providers.

Lithium batteries and related power products may be subject to special shipping, safety, customs, carrier, or regulatory requirements. This may require us to share limited order, product, address, or contact information with relevant service providers to complete delivery, return, inspection, or compliance procedures.

6. Marketplace and Other Sales Channels

Sentorise products may also be available through Amazon, other online marketplaces, distributors, resellers, or third-party sales channels.

If you purchase through a third-party platform or sales channel, certain order, payment, delivery, return, refund, account, or customer service information may also be collected and processed according to the terms, privacy practices, and procedures of that platform or channel.

This Privacy Policy applies to personal information collected through this website or through direct communications with us.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, analyze traffic, improve user experience, support advertising, prevent fraud, and measure marketing performance.

Cookies and similar technologies may be used by us, Shopify, Shopify apps, advertising partners, analytics providers, and other third-party service providers.

You may manage cookies through your browser settings or through any cookie preference tools made available on this website. If you disable certain cookies, some website features may not function properly.

8. Third-Party Apps and Integrations

Some features on this website may be provided by third-party apps or service providers. These apps may collect, receive, store, or process personal information in order to provide their functions.

Depending on the apps or services enabled on this website, this may include tools for contact forms, email marketing, customer service, product reviews, analytics, advertising, cookie consent, fraud prevention, shipping, tracking, translation, or other store functionality.

Third-party apps and service providers are responsible for their own privacy and security practices. Where required or appropriate, their use of personal information may also be governed by their own privacy policies, terms, or notices.

9. Marketing Communications

Where permitted, we may use your contact information to send product updates, offers, brand communications, or marketing messages.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing communications, we may still send necessary service messages related to orders, shipping, returns, refunds, safety notices, or account matters.

10. Information Sharing

We may share personal information with:

1. Website hosting and e-commerce platform providers.
2. Shopify apps, plugins, and technology service providers.
3. Payment processors and fraud prevention providers.
4. Warehouses, logistics providers, freight forwarders, and carriers.
5. Customer service and technical support providers.
6. Marketing, analytics, advertising, review, form, and communication service providers.
7. Professional advisers, accountants, auditors, legal advisers, and compliance consultants.
8. Government, customs, tax, regulatory, law enforcement, or dispute resolution authorities where required.
9. Service providers that help us operate, secure, analyze, or improve our website and business.

We do not sell personal information in the ordinary meaning of selling customer lists for cash. Certain analytics, advertising, or tracking technologies may be treated as data sharing under some privacy laws, depending on your location.

11. International Transfers

Because we operate cross-border e-commerce and may work with service providers, warehouses, logistics partners, and technology providers in different countries, your personal information may be transferred to, stored in, or processed in locations outside your country or region.

Where required, we take reasonable steps to protect personal information in accordance with applicable privacy requirements.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, warranty handling, legal compliance, accounting, tax, dispute resolution, fraud prevention, and business recordkeeping.

Retention periods may vary depending on the type of information, transaction history, legal requirements, and business needs.

13. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no website, online transmission, payment system, app, plugin, or storage method can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their own account credentials, devices, and communication channels.

14. Your Privacy Rights

Depending on your country or region, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent.

To submit a privacy request, please contact us using the contact details in this Policy. We may need to verify your identity before processing your request.

15. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, apps, service providers, legal requirements, or operational practices. The updated version will be posted on this website with a revised “Last updated” date.

17. Contact Us

For privacy questions or requests, please contact:

Sentorise Customer Support
Email: [email protected]

The contact information shown on this website is for customer support and correspondence purposes only and is not a product return address.